Privacy Policy

1. Information We Collect

A. Information You Provide

We collect information you voluntarily provide when you:

• Fill out our online contact or appointment request forms
• Call or email our office
• Register for the patient portal
• Subscribe to our health tips newsletter
• Participate in patient surveys

This may include your name, phone number, email address, mailing address, date of birth, preferred appointment type, and general health-related questions (not clinical data).

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and general geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website address
• Date and time of your visit

C. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to appointment requests and general inquiries
• Schedule and confirm appointments
• Send appointment reminders and follow-up communications
• Improve our website functionality and user experience
• Send health education content and newsletters (with your consent)
• Analyze website traffic and usage patterns
• Comply with legal obligations
• Detect and prevent fraudulent or unauthorized activity

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances:

Service Providers

We may share information with trusted third-party vendors who help us operate our website and deliver services (e.g., appointment scheduling platforms, email communication services, website hosting). These vendors are contractually obligated to keep your information confidential and use it only as directed by us.

Legal Requirements

We may disclose your information when required by law, such as in response to a subpoena, court order, or government request, or to protect the rights, property, or safety of CDIVINE Medical House Services, our patients, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

4. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain personal information collected through our website for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

6. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete that information.

7. Third-Party Links

Our website may contain links to third-party websites (such as insurance company portals or telehealth platforms). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Choices and Rights

• Opt-Out: You may opt out of marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly.
• Access & Correction: You may request access to or correction of the personal information we hold about you.
• Deletion: You may request deletion of your personal information, subject to our legal obligations to retain certain records.
• Cookies: You can manage cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

This Privacy Policy is effective as of January 1, 2025 and applies to all users of the CDIVINE Medical House Services website located at cdivinemedicalhouseservices.com.